Eftpos machine down?
What would happen if you turned your Eftpos terminal off for 2 business days? If you are really brave turn it off on Friday afternoon (remember two business days) turn it back on the following Wednesday.
What would your customers say?
What action would your customers take?
Would these customers come back?
Would they dig into their wallets only to find they don't have enough cash?
Would they say "I'll just go to money machine" and then not return?
The list goes on...
Of course we don't really expect you to turn your Eftpos terminal off to experience this, however many suppliers of Eftpos terminals offer a 2 business day service. What do they want you to do with your customers in these "2 business days"?
The best way to avoid service delays is to be an Eftpos Specialists customer. We answer our calls locally and if the problem can not be solved over the phone we will be on-site within 4 hours, 24/7. Most importantly if we can not repair the terminal on site we will lend you a replacement while yours is being repaired.
What can happen?
An example of what can happen to turnover when your Eftpos connection fails and you are not an Eftpos Specialists customer….
A small business found themselves without Eftpos when their terminal stopped working. Their supplier did not live up to their service promise so after 16 days the retailer gave up and contacted Eftpos Specialists. The previous supplier offered a courier swap out service - they had sent 3 replacement terminals over this period - none of which worked. As soon as the call was made to Eftpos Specialists a replacement terminal was installed, a problem with the phone connection identified and resolved and the terminal up was and running within an hour.
Prior to the Eftpos failure the turnover was growing, with no Eftpos the customers went to a competitor nearby. Once Eftpos was restored and the customers discovered the shop was back on Eftpos the takings slowly began to increase.
Do not let the same happened to you. Make Eftpos Specialists your first choice!
0800 42 66 99